Privacy Policy

9toTHRIVE (“we,” “us,” or “our”) is committed to protecting your privacy and providing a secure, respectful experience while you use our website and services. This Privacy Policy describes how we collect, use, disclose and safeguard your personal data when you visit our website, use our services or otherwise interact with us. Please read this policy carefully so you understand our views and practices regarding your personal data and how we treat it.

1. Introduction

9toTHRIVE operates coworking spaces and managed offices in Hyderabad. This Privacy Policy applies to all personal data we collect from users, visitors, members, applicants and employees through our website (https://www.9tothrive.in), mobile interfaces, or any other interaction with our services. By using our website or services, you agree to the practices set out in this policy.

9toTHRIVE is part of DEXIO SPACES PRIVATE LIMITED, a corporate entity that supports and guides 9toTHRIVE’s business operations.

2. Types of Data We Collect

We collect several categories of information to provide and improve our services. This includes:

Personal Data

• Contact Information: Name, email address, phone number, LinkedIn profile and any other details you share when you complete forms on our website (such as “Schedule a Visit,” “Apply Now,” or “Get in Touch”).
• Booking Information: Preferred location, workspace type (Hot Desk, Dedicated Desk, Private Cabin, Meeting Room, Managed Office) and your intended visit date and time.
• Recruitment Information: CV, cover letter and any additional details submitted while applying for roles with us.
• User Communication: Anything you share when you write to us, call us or interact via chat tools (WhatsApp, live chat, etc.).

Technical Data

• Usage Data: Information about how you interact with our website, including IP address, browser type, operating system, pages viewed, time spent on the site and referring URLs.
• Cookies and Tracking Technologies: Cookies and similar technologies (such as Google Analytics, Meta/Facebook Pixel and Microsoft Clarity) used to capture data on user behaviour, preferences and browsing activity.

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing Services: To schedule visits, deliver coworking and managed-office services and respond to enquiries and bookings.
• Marketing and Communication: To send newsletters, offers, promotions and updates about 9tothrive’s events, services and special deals. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Job Applications: To process your application, communicate with you about recruitment opportunities and assess your suitability for roles within 9tothrive.
• Website Improvement: To improve and personalise your experience, troubleshoot technical issues and analyse user behaviour to enhance the website’s functionality and performance.
• Compliance and Legal Obligations: To meet legal requirements, resolve disputes and enforce our agreements.

4. Legal Basis for Data Processing

We process your personal data on the following legal grounds:

• Consent: When you complete a form (such as “Schedule a Visit” or “Apply Now”), you give explicit consent to the collection and processing of your data.
• Contractual Necessity: Processing is required to perform a contract with you, such as confirming a booking, providing services or processing a job application.
• Legitimate Interests: We process data to improve our services and to share offers and events we believe may be of interest to you.
• Legal Obligations: We may process personal data to comply with legal or regulatory requirements.

5. Sharing and Disclosure of Data

We do not sell, rent or trade your personal data to third parties. However, we may share your data with trusted service providers and partners who help us deliver our services and run our operations. These include:

• Service Providers: Companies that support booking management, payment processing, website hosting, marketing, customer service and IT.
• Analytics Providers: Third-party services such as Google Analytics, Meta/Facebook Pixel and Microsoft Clarity that help us measure website performance and user behaviour.
• Compliance: We may disclose your personal data when required by law or in response to valid legal requests (for example, from government agencies or law enforcement).

We ensure that all third parties are bound by confidentiality obligations and committed to keeping your data secure and private.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to record activity on our website and store certain information. Cookies are small files placed on your device that help us measure traffic, improve your experience and deliver personalised content.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect parts of your experience on the site.

We use the following types of cookies:

• Necessary Cookies: Essential for site functionality, such as page navigation and secure access to certain areas.
• Performance Cookies: Help us understand how visitors interact with the site so we can improve performance.
• Advertising/Targeting Cookies: Used to track behaviour and serve relevant ads based on interests.

7. Information Collected from Interactive Forms

9tothrive offers a number of interactive forms on our website to make communication and service requests easier. Through these forms you may voluntarily submit personal information — your name, email address, organisation and similar details — when registering for events, booking workspaces or applying for roles.

Information you submit through these forms is used only for the purpose for which you submitted it. We will not share or disclose your information to third parties except as needed to fulfil that purpose (for example, processing a job application or responding to an enquiry).

When you voluntarily email us or use our live chat, we will retain a record of that exchange so we can respond to your queries. You may also be asked to provide your name, email or phone number, although you can browse our website anonymously.

By submitting your personal information through our forms, you consent to being contacted by us about our services, offers and other relevant updates via email, SMS, phone or WhatsApp. This includes contacting you on numbers that are listed on the Do Not Disturb (DND) registry.

8. About 9tothrive

9tothrive is a Hyderabad-based coworking and managed-office brand designed for individuals, startups and growing teams who want a workspace that supports both focus and community. We focus on building thoughtfully designed, well-equipped spaces with strong amenities, hospitality-led service and locations that are easy to get to and a pleasure to work from.

[Optional — if applicable: 9tothrive is part of [Parent Group Name], whose leadership and operational support help us continue building exceptional workspace experiences across Hyderabad.]

9. Data Retention

We retain your personal data only for as long as needed to fulfil the purposes set out in this policy. This includes:

• Enquiry Data: Retained for up to 12 months to follow up on your interest and for analysis.
• Job Application Data: Retained for up to 6 months after the recruitment process concludes, unless a longer period is required by law.
• Cookies and Analytics Data: Retained for as long as necessary for website performance and marketing analysis.

After these periods, your data is securely deleted or anonymised.

10. User Rights

Under applicable data protection laws (including the Digital Personal Data Protection Act, 2023 in India and, where applicable, the General Data Protection Regulation (GDPR) in the EU), you have the following rights in relation to your personal data:

• Access: You can ask for access to the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete data.
• Deletion: You can ask us to delete your personal data when it is no longer needed for the purposes for which it was collected.
• Objection to Processing: You can object to our processing of your data where you believe your rights outweigh our legitimate interests.
• Data Portability: You can ask to have your data transferred to another service provider.
• Withdraw Consent: You can withdraw consent at any time for processing activities that rely on consent (such as marketing communications).

To exercise these rights, please contact us at connect@9tothrive.in.

11. Security of Your Data

We take the security of your personal data seriously and use reasonable physical, technical and administrative safeguards to protect it from unauthorised access, alteration or disclosure.

While we work hard to protect your data, no system is completely foolproof. We cannot guarantee the absolute security of any information transmitted to our website, and any transmission is at your own risk.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has shared personal data with us, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch:

Email: connect@9tothrive.in
Phone: +91 9121323999
Address: Vittal Rao Nagar, Madhapur, Hyderabad – 500081